Prabha Shanker

Prabha Shanker is an experienced professional who has held various leadership roles in program management, agile transformation, and technical project management at companies like Citizens and American Express. With a background in computer applications and physics, Prabha has driven the success of multiple technology projects, including the development of global contact center platforms and procurement tools. They have demonstrated expertise in Agile methodologies, strategic planning, and cross-functional collaboration to deliver projects on time and within budget. Their leadership roles have involved mentoring teams, developing modern operating models, and ensuring the successful implementation of enterprise-wide transformation efforts.