Boluwaji Awolumate

Head Of Service Support at City Bank

Boluwaji Awolumate is a skilled data analyst currently employed at Northumbria University since September 2022, contributing expertise in business and data analysis. Prior experience spans over a decade at Stanbic IBTC Bank, where roles included Branch Service Manager, Head of Service Support, Customer Service Team Lead, and various support positions. Notable achievements include leading a transformative branch improvement program that enhanced customer satisfaction scores by 15% and reduced waiting times by 25%. Boluwaji holds a Master of Science in Business Analytics and Advanced Practice from Northumbria University, a Master of Business Administration in Finance from Obafemi Awolowo University, and a Bachelor of Science in Geography from the same institution. Additional education includes a specialization in Project Management and Business Analysis from Tritek Consulting.

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