Aurelia Dalinda

Aurelia Dalinda is a skilled Service Design Consultant at the City of Toronto, where responsibilities include collaboration on service navigation improvements and execution of research plans. With previous experience as a Design Researcher and Project Manager at RLDatix, significant contributions involved leading impactful UX/CX enhancements and a product redesign that notably reduced costs and development time. Aurelia's background also encompasses senior project management at Evergreen Canada, where success was achieved in organizing large civic engagement festivals, and project management at Zig Ideas, recognized with a Gold Marketing Magazine Award. Educational qualifications include a Master's Degree in Strategic Foresight & Innovation from OCAD University and an Honours Bachelor in Commerce from McMaster University.