Richard Kelly

Richard Kelly is an experienced IT professional with a strong background in technical support and service desk operations. Currently serving as an L2 Technical Support Analyst at Civica since February 2013, Richard previously worked as a Service Desk Analyst at Communisis, where responsibilities included 1st line service support and some 2nd and 3rd line project work. Richard's career also includes a role at Addleshaw Goddard, providing support to a user base of approximately 1800 people, and experience as a 2nd Line Mobile Support Technician at O2 UK, focusing on wireless data transmission issues. Richard's expertise encompasses hardware and software troubleshooting, user account management, and maintaining high service levels under pressure.