Customer Enablement Manager

Customer Enablement Manager

Who We Are 

At the birth of digital, Claravine noticed a persistent problem with data integrity. This discovery eventually led to a unique category solution that continues to redefine how top brands manage the digital experience. We are committed to helping our clients develop the data accuracy, depth, and consistency they need to deliver truly world-class digital experiences and marketing campaigns. 

What We Do

At Claravine we help large enterprises solve complex data consistency and accuracy problems. We do this through The Data Standards Cloud, a SaaS platform that enables customers to set their own data standards and provide a way for their teams to validate their data. 

Who You Are

The Customer Enablement Manager is responsible for building a healthy, trusting relationship with our customers in order to help them realize business value from their investment in our product. The Customer Enablement Manager plays a critical role making our customers passionate advocates for Claravine.

What You’ll Do

• Deliver exceptional customer experience through proactive and reactive customer engagement with potential and current customers.

  • Research, assess, and audit customers’ marketing tools, tech stack, and channels for areas of opportunity to maximize value of Claravine platform and services
  • Identify customer pain points and present findings to help mitigate churn, increase customer satisfaction, and expand the usage of the Claravine platform

• Partner with Customer Success Management organization to provide guidance and in-depth technical recommendations on:

  • Integrations available and how they can be leveraged
  • Evaluate taxonomies across platforms to report where taxonomy templates could play a greater role to support reporting
  • Potential use cases and positioning to customers

• Lead customer projects and partner with the Solutions Architect organization during implementation, then conduct training to ensure maximum impact

• Identify top product enhancements and bugs, partnering with product and engineering to successfully manage and prioritize

• Partner with Marketing to develop and host marketing and engagement webinars for new and existing products and services

• Partner with Engineering and Product teams as an advocate for customer engagement and experience

• Create documentation, knowledge base articles, blog posts and other customer and partner-facing content for a variety of technologies and solutions

Experience

• 3+ years of experience in a customer-facing support role driving value for enterprise-level customers, including presentations to executive-level contacts and user-level training

• Demonstrated ability to solve complex technical problems with a cross-functional team

• Experience in industries such as advertising, digital marketing, or data analytics, and knowledge of digital marketing processes and ecosystems is preferred.

• Project management experience is preferred

The US base salary range for this position begins at $95,000.00 annually. Base salary is commensurate upon experience.