Product · KY, United States · Remote possible
Our team voted and made it official! Clariti has been awarded the prestigious, Great Place To Work in Canada, and we couldn’t be more humbled. Our People make empowering cultures possible, and we know what it takes to drive strong engagement because we live it every day, in all of the small and big things we do.
Read more about Us, Our People, and Our Culture here.
Clariti’s government software helps North America’s largest and fastest growing communities deliver exceptional community development, permitting, and licensing experiences online. Every day, our solutions help governments approve more permits for new homes, business licenses for entrepreneurs, and professional licenses for essential workers.
As of 2023, following Clariti’s acquisition of Camino Technologies, a leading permitting and licensing software company serving small and mid-sized governments, our software is used by tens of millions of North Americans every day.
If you’re interested in learning more about our company culture, and joining our team of relentless builders, you can check out more about our team here.
Reporting to the Director, Professional Services, the Delivery Practice Manager provides effective project/program oversight for one or more strategic accounts. In this billable role, the DPM works closely with the customers, the Services Client Partner, the Customer Success Manager, and the Systems Integrator to ensure the overall success of the implementation of Clariti solutions and is a significant contributor to the overall success of the customer relationship. The DPM is responsible for ensuring that effective Program Governance is established for each account and is the primary point person from delivery aligned to the customer executives throughout the services lifecycle, from sales support through implementation and post-go-live. In addition to delivery support, the DPM will collaborate with the Services Client Partner and the Customer Success Manager to position additional Clariti Services to support the customer's success. The DPM is a senior leader within the Clariti Professional Services organization and is responsible for building a team of up to five Engagement Managers/Project Managers. As their manager, you will provide guidance, coaching, and support to influence successful outcomes for all projects within your portfolio.
As a Delivery Practice Manager at Clariti, you’ll get to :
At Clariti, we’re on a continuous learning journey as it relates to Equity, Diversity, & Inclusion. We know that diversity is a strength, and recognize that the unique backgrounds across our team help us make better decisions, result in more creative solutions, and ultimately lead us to stronger paths of success. We’re working to create a workplace and team that is as diverse as the communities we serve, and we aim to provide an environment that allows every person to bring their whole and authentic self to work every day. Curious how we’ve been working on this? Reach out to our People & Talent team and we’d be happy to share more details on the workshops, policies, and processes that we have both in place today, and in the works for the future.
We are inspired by the unique contributions and insights of our team members, and are invested in continuously improving our employees’ experiences as we grow. We pride ourselves on supporting our team to show up every day being the best they can be, and in addition to our collaborative and people-focused environment, we offer our team:
*Note - any benefits listed with an asterisk are subject to employee eligibility (i.e.: FT Permanent employees or employees covering a long-term contract of +12 months)
Background checks - Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team. We focus strictly on global sanctions and criminal offences that are directly relevant to employment at Clariti, and follow all applicable privacy and human rights legislation. Questions? Ask us - we're here to help.
Don’t meet all the requirements but still interested in applying for an opportunity? We’re all on a journey to learn constantly and have areas to grow in and develop. If you bring some of the above skills to the table and are still developing in others, please apply with us anyway! Learning and experience isn’t a one-way path, if you believe you have the background needed to make an impact in this role, we’d love to hear from you.
If you require accommodations in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in our hiring process for any reason, please direct your questions to hr@claritisoftware.com and we’ll be happy to support you.