Paola Espinoza Platero

Paola Espinoza Platero possesses extensive experience in customer service and digital support, currently serving as Soporte Canales Digitales at Claro Costa Rica since February 2020. Responsibilities include real-time monitoring of social media, generating alerts for complaints, and auditing call center performance. Paola has also held positions as Encargada ChatBot, focusing on knowledge transfer and report generation, and as Ejecutiva del servicio de atención al cliente, where analysis and training were key duties. Prior experience includes serving as Asistente administrativo ejecutivo at COOPEJAP, coordinating meetings and drafting council minutes. Paola holds a degree in Human Resource Management from Universidad Libre de Costa Rica and is pursuing additional qualifications in Excel and English.