Giovanna Castellão

Giovanna Castellão has a diverse work experience spanning over several industries and roles. Giovanna started their career as an International Flight Attendant at TAM in 1999, where they worked until 2005. Giovanna then joined Amiri Flight, Qatar, as an International Flight Attendant, serving as a First Class Assistant on international flights using English as the main communication language.

In 2010, Giovanna became an Independent Travel Agent at Welcome to Margarita, specializing in selling holiday packages and acting as a receptive tour operator in Venezuela. Giovanna excelled in developing packages for the Brazilian market. Alongside their travel agent role, they worked as a Freelance Translator for CELA Spanish School, translating content from Spanish into Portuguese for a website about Margarita Island.

Giovanna's career took a different turn in 2017 when they embarked on remote jobs. Giovanna worked as a Transcriptionist for GoTranscript Transcription Services before being promoted to the role of Editor and Merger. In addition, they worked as a Portuguese/Spanish Customer Service and Operations Consultant at MadBid.com, handling complaints, delivery issues, and providing information about how auctions work. Giovanna also supported the operations team with tasks such as changing banners, website checks, product approval, and web research.

From 2019 to 2021, Giovanna worked at Conectys as a Portuguese Customer Service Representative, providing support in Portuguese through calls, chats, and tickets to a website specializing in CVs. Giovanna was also responsible for training new team members, replying to social media inquiries, and performing Quality Assurance of interactions.

In 2018, Giovanna joined TrackStreet as an Account Support Consultant, where they worked remotely. Within this role, they provided support to clients and assisted with account management tasks.

Most recently, Giovanna joined ClayHR in 2021 as an Account Manager. Giovanna is responsible for managing client accounts and ensuring customer satisfaction.

Overall, Giovanna's work experience showcases their adaptability, linguistic abilities, and customer service expertise in various industries.

Giovanna Castellão completed their education at the Centro Universitário Ibero-Americano from 2001 to 2005, earning a Bachelor's degree in Language Interpretation and Translation for Portuguese/English. Prior to that, from 1995 to 1998, they attended ETEC Professor Basilides de Godoy, where they obtained a Technical High School diploma in Technology, specializing in Data Processing.