Michelle Goodman-Miles

Michelle Goodman-Miles is an experienced professional in customer experience and strategic management, currently serving as Senior Strategy: Customer Experience at CleanChoice Energy since October 2022. Prior to this role, Michelle was the Head of Customer Experience at SENREVE, where significant achievements included a 64% increase in the company's NPS score and a 72% reduction in warranty claim costs within the first year. Experience also includes positions such as Senior Manager at Reliable, where oversight of over 100 employees increased customer satisfaction, and various roles in sales and marketing across several companies, demonstrating a consistent track record of performance improvement and operational efficiency. Michelle's volunteer work as a troop leader for the Girl Scouts of North East Ohio highlights a commitment to mentorship and community engagement. Educational background includes attendance at Cleveland State University and John Carroll University.