European Service Desk Manager

About Us:

Clear Channel Europe, a leader in the advertising world, boasts an impressive portfolio across 13 markets.

Our mission is to “Create the future of media”, to revolutionize the media landscape, focusing on data-driven innovations and robust infrastructure.

Technology is at the heart of our operations, emphasizing transparency, accountability, and value.

Our goal? To be the industry-leading technology team, renowned for customer-centric, reliable, fast, flexible, and innovative solutions.

Come, be a part of our journey to redefine media!

The Role:

We are looking for a dynamic European Service Desk Manager to head our Service Desk function and lead our European IT Service Desk teams.

In this role, you will be instrumental in ensuring the smooth delivery of top-quality IT support services to our internal customers.

Based in our London Head Office, you will embark on an exciting journey to enhance our support services to a global standard.

As the European Service Desk Manager, you will lead efforts to unify Service Desk teams across Europe, fostering a collaborative culture and operational excellence.

Your responsibilities will include overseeing daily operations, refining processes, and promoting a proactive, customer-centric approach. With a focus on continuous improvement, you will spearhead initiatives to enhance our service delivery capabilities and stay abreast of industry trends.

What You'll Be Doing:

• European Team Management: Lead and unify Service Desk teams, setting clear goals and fostering a high-performance culture.
• European Service Desk Operations: Oversee day-to-day operations, troubleshoot issues, and optimize processes for efficiency.
• European Stakeholder Relationship Management: Build strong relationships with key stakeholders, ensuring client satisfaction and seamless service delivery.
• European Financial Management: Collaborate with finance to manage budget, control expenses, and identify cost-saving opportunities.

What We're Looking For:

• Bachelor’s degree in IT or related field, or equivalent experience.
• Experience in managing budgets as large as £1m per annum.
• Level 2/3 technical skills in Desktop support and Office 365, with basic scripting.
• Experience managing procurement and vendor relationships.
• Proven leadership experience in a global/European Service Desk environment.
• Strong knowledge of ITIL4 framework and experience implementing ITIL processes.
• Positive attitude, excellent communication skills, and ability to work in a fast-paced environment.

Work Conditions:

• Up to 40-hour onsite work week.
• Regular UK and European travel.

What’s In It For You?

Out-of-home Advertising is a well-established medium undergoing a digital revolution, and one we believe we are unique positioned to capture.

You will be at the forefront of this journey, working with your peers to lead the way.

As part of this you will get to grow and learn by working with the latest tech, joining with innovate partners, and working with great colleagues on a day-to-day basis.

You will have influence and you will have the opportunity to create something you will feel proud off.

The package will also include:

• 33 paid holidays inc bank holidays
• Company Pension Scheme paid up to 8%
• Healthcare Cash Plan
• Life Insurance and group income protection scheme
• Cycle to work scheme

Join Our Diverse and Friendly Team

At Clear Channel, you’re not just joining a company, you’re becoming part of a family that embraces a variety of cultures and backgrounds. Don’t miss this chance to be a part of our exciting journey!