Mark Friedman

Mark Friedman is a speaker, consultant and author of the book Trying Hard is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities. Mr. Friedman directs the Fiscal Policy Studies Institute (FPSI) in Santa Fe, New Mexico, and has provided training and consultation on Results-Based Accountability in over 40 states and 7 countries around the world.

Before founding FPSI in 1996, Mr. Friedman served as a senior associate at the Center for the Study of Social Policy in Washington, D.C. for four years, where his work focused on providing technical assistance to states, counties, cities, school districts, and communities working to reform their child and family service systems.

Before that, Mr. Friedman served 19 years in the Maryland Department of Human Resources, including six years as the department’s chief financial officer. During this time, Mr. Friedman played a key role in social services program and fiscal policy, including responsibility for financing one of the country’s first family preservation programs and implementing several major revenue initiatives.