Katalina Sussman

Katalina Sussman currently serves as the CEX Onboarding Supervisor at ClearCaptions, LLC since August 2024. Prior to this role, Katalina held multiple positions at ClearOne Advantage from February 2018 to July 2024, including Operations Consultant Manager, Client Success, where responsibilities included team leadership, performance monitoring, and process enhancement, as well as roles as Customer Experience Manager and Project Manager. Katalina's experience also encompasses managing a Payment Resolution Team, focusing on streamlining business processes and enhancing customer satisfaction. Earlier career achievements include serving as Technical Support Supervisor at Verizon and Customer Service Supervisor at Alltel Wireless, where Katalina excelled at employee development, team building, and improving call center performance.