Matt Williams

Training is one of the most essential functions in the BPO industry. Many companies simply promote an outgoing agent to head up training and hope for the best. That simply would not do for ClearSource. Matt brings over 15 years of instructional design experience and is known for leaning into the learners’ mindset to listen and engage, creating a culture of psychological safety where people feel free to tackle their work with questions, ideas, and the opportunity to fail.