1st & 2nd Level IT Support Engineer (switzerland)

At ClearSpace, we believe in reusability, in affordability driving disruption, and that no progress is real unless it is sustainable.

Our company was founded in 2018 out of the realization that in-orbit servicing and space debris removal are vital services for the future of space exploration and operations. Today ClearSpace has assembled an expert engineering team and is leading the way toward sustainable space operations. From a garage in Switzerland, we now operate across Europe and the US, and are working with world-leading institutions and companies to bring our dream of a sustainable space ecosystem to life.

Motivated to join us and make a difference beyond earth? We are currently looking for a 1st & 2nd Level IT Support Engineer to join our team in Renens, Switzerland.

The Role

The successful candidate will be a member of the IT Team and will help ensure availability of all IT systems and end-user computing needed for ClearSpace's missions. Building satellites is hard; building the supporting IT infrastructure is just as hard!

Key activities will be:

• Care for end-user support request through a ticking system.
• Provide 1st level IT Support, mainly MS-Office Applications and some dedicated applications used in our field.
• Prepare workstations for new joiners, we provide two standardized builds, one on Windows, one on MacOS.
• Keep track of IT inventory and ensure its correctness.
• Update and maintain technical documentation for the IT department.
• Troubleshoot IT issues and act as 2nd level support, escalate to L3 and ensure timely ticket follow-ups.
• Provide (configuration) support for infrastructure components like printers, network systems, e.g., switches, routers, and access points.

Required Experience:

• At least 1-2 years in a similar role.
• Experience with Office365 deployments, 100% cloud-based.
• Experience with ticketing systems and project execution.
• Good knowledge of Windows 10/11 and MacOS as end-user platforms.
• Good knowledge of Android and IOS for the configuration and support of mobile devices.

Desired Education:

• Vocational, ETS or similar.

Desired Strengths:

• A team player, willing to get stuck in and collaborate wherever is needed.
• Agile, flexible, and able to work across a geographically distributed team.
• A great communicator.
• Good level of English, our working language. French is a plus.

ClearSpace Offers:

• The freedom to evolve and grow within a team of experienced specialists.
• The opportunity to be a key player in some of the most exciting satellite missions.
• A caring and collaborative working environment.
• The possibility of (partial) remote working and flexible hours.

Ideal Starting Date:  as soon as possible