Ricky Wright, CCSM, CSPO, BMET

Ricky Wright has a diverse work experience spanning various industries and roles. Starting in 2009, they worked as a Global Tradeshow Marketing Assistant at BioHorizons until 2010. Following that, Ricky joined Philips as a Field Service Engineer for Nuclear Medicine from 2010 to 2011. In 2012, they worked at Orlando Health as a Biomedical Equipment Technician (BMET II) until 2014. Ricky then transitioned to ModMed, where they held multiple roles including Software Support from 2014 to 2016, Software Educator from 2016 to 2018, Customer Success Manager from 2018 to 2020, and finally, Senior Certified Customer Success Manager from 2020 to 2023. Currently, Ricky is employed at Clearwave Corporation as a Client Success Manager, responsible for developing growth strategies and fostering customer advocacy for a portfolio of 25 medical practices and hospital systems across the United States.

Ricky Wright, CCSM, CSPO, BMET, earned a Bachelor of Science (B.S.) degree in Biomedical/Medical Engineering from the University of Alabama at Birmingham, where they studied from 2006 to 2010. In addition to their formal education, Ricky has obtained various certifications and completed several courses to enhance their skills and knowledge in the field. These certifications include Certified Scrum Product Owner (CSPO) from Scrum Alliance, Gainsight NXT Associate Administrator from Gainsight, and Certified Customer Success Manager (Level 4) from SuccessCOACHING. Ricky also holds certifications as a Certified Customer Success Manager at different levels (Level 3, Level 2, and Level 1) from SuccessHACKER. Ricky has completed several courses on topics such as Design Thinking, Key Account Management, Customer Retention, and Customer Service, among others, through LinkedIn. Ricky has also received training in Philips Nuclear Medicine Imaging Modalities (Brightview SPECT, CardioMD, Skylight) from Philips, although the specific dates of completion are not provided.