Rena Thompson

Rena Thompson serves as the Director of Call Center Operations at Cleveland Clinic since May 2016, overseeing appointment centers in Solon, Lorain, Avon, and Weston. Prior to this role, Rena held various positions at Gap Inc., including Director of Customer Service, where responsibilities included managing call centers in California and Ohio, leading a team of over 600 employees, and driving initiatives that significantly reduced attrition and improved customer satisfaction. Rena's earlier experience includes roles as Manager of Customer Service at Gap Inc., Vice President at TASQ Technology, and Manager of Customer Service at MasterCard. Rena pursued education at the University of Phoenix and graduated from Hazelwood East High School.