Imtiyaz Sayyed

Imtiyaz Sayyed has a diverse range of work experience in various roles and industries. Currently, they hold the position of Executive Leadership - Customer Experience at CleverTap, where they are responsible for aligning internal teams with the importance of customer success, analyzing data and feedback to improve the customer experience, and increasing team productivity. Prior to this, they worked as a Manager - Customer Success, Operations & Experience at Cloudpoint Technologies Pvt. Ltd., managing clients such as LIONSGATE PLAY and conducting meetings with stakeholders and board members. Imtiyaz also worked as a Product Owner - Saas Development & Business at CloudSocial Technologies Pte Ltd, where they handled global product requirements, developed roadmaps, and conducted product testing. Additionally, they have experience in social media and ORM as a part of the customer experience team at Viacom18 Media Private Limited, analyzing social media campaigns and engaging with the community. Earlier in their career, Imtiyaz worked as a Senior Operations Coordinator - Client Servicing at Health Prime Services International Limited, where they maintained reports, resolved ticket issues, and escalated complex technical problems.

Imtiyaz Sayyed's education history is as follows:

Imtiyaz Sayyed completed a Bachelor of Engineering degree in Information Technology from the University of Mumbai from 2018 to 2021. Prior to that, from 2012 to 2015, they pursued a Diploma in Information Technology from Government Polytechnic Mumbai.

In addition to their formal education, Imtiyaz Sayyed has obtained several certifications. These certifications include "Customer Service Mastery: Delight Every Customer," "De-Escalating Conversations for Customer Service," "Leadership Mindsets," "Statistics Foundations: The Basics," "Six Sigma: Green Belt," "Cert Prep: Scrum Master," "Customer Experience Leadership," "Key Account Management," "QuestionPro Research Pro Certification," "Digital Skills: Social Media," "The Fundamentals of Digital Marketing," "Chief Coordinator India's Biggest Networking Challenge," "Campus Ambassador National Robotics Championship," "Scrum Foundation Professional Certificate," "Advanced Google Analytics," "Getting Started With Google Analytics 360," "Social Media Certified," "Google Ads Display Certification," and "Google Analytics Individual Qualification Certification."

The certifications were obtained from institutions such as LinkedIn, Google, FutureLearn, QuestionPro, HubSpot Academy, I-Medita Learning Solutions Pvt. Ltd., and CertiProf. The certifications were obtained between 2015 and 2022, with the most recent certifications being obtained in 2022.