Product Specialist

We Are Setting The Pace
Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need champions who understand the bigger picture, believe in making a difference, and are able to connect the dots to achieve success. In our agile and demanding environment, you will be required to collaborate, ask the right questions, and take the smart risk.

Purpose
We are seeking a professional Product Specialist to join our expanding Product Documentation & Training team. The successful applicant will be responsible for sharing the inner workings and benefits of Clickatell’s products with internal and external stakeholders, ensuring optimal utilization of these products. The Product Specialist will have a thorough technical understanding of Clickatell’s products and work cross-functionally to train, educate, and support all relevant stakeholders throughout the product lifecycle. This is a great opportunity to join a winning team to participate in the delivery, management, and growth of the Clickatell products worldwide. The Product Specialist reports to the Director: Product Marketing.

We Do The Right Things
Responsibilities of the Role
o Product Expertise and Support:
o Develop comprehensive knowledge of Clickatell’s products, becoming the in-house expert. 
o Assist various business units in understanding product features and capabilities.
o Provide technical support and resolve complex product-related queries.
o Gather and analyse customer feedback to understand their needs and preferences.
o Offer recommendations to Product Managers for potential product enhancements based on market insights and user feedback.
o Training and Development:
o Design and implement training programs for diverse stakeholders (internal teams, customers, partners). 
o Create, edit, and maintain high-quality product training materials for internal and external audiences.
o Conduct engaging training sessions to equip the audience with the knowledge and skills they require.
o Collaborate with HR and other specialists to establish and maintain the Clickatell Training Academy, including curriculum development.
o Sales Enablement:
o Develop tools and resources for the Sales team, including presentations, product demos, and competitive analyses.
o Ensure the Sales team can effectively communicate product benefits and features to potential clients.
o Documentation and Content Creation:
o Work with technical writers to review and contribute to product documentation, ensuring accuracy and relevance.
o Develop innovative user content, including demo scripts, how-to video clips, and online help resources.

Stronger Together
At Clickatell, Diversity, Inclusion and Belonging is at the core of who we are - from how we build our product platforms to how we build our workforce. We believe that we are stronger together and by leveraging the power of diversity and inclusion, we are able to generate innovative ideas to revolutionize the way the world uses chat technology. We create common ground - Our platform is for all, and so is our workplace. Everyone is welcome at Clickatell and our employees feel psychologically safe and empowered to show up with their authentic selves at work.