Sr. Product Designer (observe)

Job Posted: 08/12/2024

Location: Americas - North, Central, and South America

Hi there!

We’re looking for a Senior Product Designer who embraces a fast-paced environment to join our Enterprise product team. You will partner closely with product and engineering partners to provide observability and reporting capabilities for our top customers. You’ll shape vision, validate direction, and execute rapidly to deliver a powerful experience to customers.

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

About You

• You optimize for speed of learning. You constantly search for signals from users. You understand how to synthesize insights and translate them into actionable plans. You communicate what you learn with your team and work with teammates to iterate on solutions.
• You thrive when presented with the unknown. The bigger the problem, the bigger your resolve. You stay focused on optimizing outcomes regardless of the many paths that could lead to it. You have experience working in a fast-paced environment that demands quick thinking and fast action.
• You excel in leading with vision and executing incrementally. You seamlessly shift between creating a compelling North Star vision of a complex platform-wide project and break it down into detailed delivery to motivate the team toward an exciting future and guide them to ship quickly to optimize the speed of impact.
• Excellent visual and UX interaction design skills, and ability to contribute to our design system.
• You excel in spearheading platform-wide initiatives. You thrive on projects that span the entire product suite. You’re a system thinker, strategically connecting different parts of the product to form a unified user experience.
• You’re a natural facilitator and excellent at driving collaboration across the org. You bring cross-team stakeholders and designers together, plan and lead workshops, design sprints, design jams, and discussions, balancing multiple viewpoints and driving strategic alignment to achieve objectives.
• You are self-directed and result-driven. You effectively manage your workload, priorities and timelines. You proactively identify opportunities, create plans, and co-own team goals and roadmaps with cross-functional partners. You measure success, improve processes and escalate projects when at risk.
• You bring user goals and business value together. You consider yourself a product designer and can point to work that you’ve done that helped scale the business and created user value. You understand how great design brings the two together.
• You’re a natural storyteller and a great communicator. Zapier is 100% remote, so impactful communication – visual, written, demo, and presentation – is crucial to communicating design work and collaborating with your teammates.
• You love design critique, and share your work early and often. One of Zapier’s values is Growth Through Feedback and this applies to our design work too! You are comfortable working in the open, and love seeking feedback on your work frequently to learn, validate and iterate.

Things You’ll Do

• Actively learn about our users, products and business strategy to identify new opportunities and gaps.
• Work with the Product Manager and Engineering Manager to strategize roadmaps, milestones, and team goals to achieve objectives.
• Lead the creation of delightful platform experiences by leveraging a solid design thinking process that brings user needs and business value together.
• Develop a compelling visions to motivate the team towards an exciting future
• Plan and facilitate cross team workshops, design jams, and collaboration to drive strategic platform initiatives across different areas of the product.
• Conduct user research and testing, synthesize VOC and communicate findings to your product squad.
• Lead design discussions and present alternative solutions based on user and business needs.
• Request feedback from the broader Product Design team and other teammates around Zapier through asynchronous or synchronous communication.
• Collaborate and share work early and often. Create interactive prototypes or provide links to assets with the teams and users for feedback.
• Deliver high-quality, complete designs, and specifications for projects alongside Product Managers and Engineers.
• Champion UX best practices to ensure your team makes good design decisions together.
• Adhere to established design system patterns and help improve upon them to elevate the product.

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

Application Deadline:

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.