Clodagh Larkin

Customer Success Manager at Clio

Clodagh Larkin has a diverse work experience spanning over several companies and positions. Clodagh is currently employed at Clio - Cloud-Based Legal Technology as an Intermediate Customer Account Manager, a position they have held since April 2023. Prior to this, they were a Customer Account Manager at Clio from June 2022 to April 2023. In this role, they were responsible for defining and launching the role of Customer Account Manager in the EMEA region. Clodagh also managed proactive and reactive retention efforts, conducted consultations with customers to optimize product adoption and increase retention.

Before joining Clio, Clodagh worked at Fiserv as a Client Development Manager from July 2019 to June 2022. Clodagh held the same position at First Data Corporation from March 2018 to July 2019. Prior to these roles, they served as a Relationship Manager at Acenden Limited from September 2014 to March 2018.

Earlier in their career, Clodagh worked as a Customer Service/Quality Executive at Start Mortgages from August 2011 to August 2014. Clodagh was a Customer Service Executive at KBC Bank Ireland from September 2010 to July 2011. Clodagh also worked as a Personal Banker at Danske Bank (formerly National Irish Bank) from May 2008 to January 2009 and as a Relationship Manager/Team Leader at AIB from July 2005 to April 2008.

Overall, Clodagh has a strong background in customer service, account management, and relationship building across various industries.

Clodagh Larkin has obtained a QFA degree from IOB. Additionally, they have also earned a Professional Certificate in Compliance from the same institution.

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Timeline

  • Customer Success Manager

    May 1, 2024 - present

  • Intermediate Customer Account Manager

    April, 2023

  • Customer Account Manager

    June, 2022