E-managed Sr. Executive

¿Who we are?

Payclip is changing the way payments work in Mexico! We are empowering people to exchange value directly from a mobile device. Clip enables anyone to accept card payments, at any time, and anywhere by turning your smartphone or tablet into a card terminal. We´re a well-funded quickly growing FinTech startup. We are the leaders in our market and are accelerating to extend our lead and move into new markets.

The Role:

We are looking for a E-Managed Sr. Executive to be part of this amazing and fast–growing Fintech to make sure we bring the best talent to join Clip while sustaining our culture and fast-paced growth.

As a E-Managed Sr. Excecutive you will be responsible of retaining and developing a large portfolio of merchants, mostly managed though massive communication tools. For this position is fundamental to get a deep understanding of the transactional and usage data, merchant´s needs, Clip´s Value Offer and use cases in order to identify opportunities and recommend growth strategies.

What will I do:

1. Analyze and understand clients´ behavior and industry trends.

2. Develop and execute maintenance, cross-sell and expansion strategies using WhatsApp, emailing and telemarketing campaigns

3. Develop an effective strategy to prioritize clients and decide when is strictly necessary a 1:1 contact

4. Ensure a great customer experience on every interaction with our products

5. Manage inbound communications from WhatsApp

6. Attend to and resolve escalations made by the client

7. Delivering reports on communication results and their effectiveness in terms of conversion

Ideal Candidate:

1. Bachelor degree in Business Administration, Marketing or related fields

2. +3 years in large portfolio management, customer success or post-sales

3. Experience in setting up marketing campaigns through WhatsApp is desirable

4. Intermediate English leve

5. Salesforce (Marketing Cloud or Service Cloud) is desirable

6. Strong organizational, analytical and time management skills

7. Excellent written, verbal, and interpersonal communication skills

At Clip we embrace and honor the differences of our Clippers, and together we create a vibrant and extraordinary culture in a space where everyone can be their true self and thrive to their full potential.

We promote access to the same opportunities in a safe and respectful space, free of discrimination and harassment.

Diversity, equity and inclusion have been part of Clip since its foundation and are a key part of our essence. Together we make the extraordinary happen!

If you are unstoppable, creative and have the skills we need, we want to hear from you!

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