Kieron Sheldon

Kieron Sheldon is a seasoned professional in risk analysis and customer service, currently serving as a Senior Risk Analyst in the Retail Division at Close Brothers since December 2018. In this role, Kieron focuses on developing risk analysis and insights through quality assurance and reporting, supporting effective first-line risk management. Prior positions at Close Brothers include Motor Quality Assurance Analyst, where Kieron conducted call monitoring and quality assurance checks, and Motor Complaints Officer, responsible for investigating and resolving complaints in accordance with FCA regulations. Kieron's experience also encompasses a Customer Service Advisor role at Direct Line Group and O2 (Telefónica UK), enhancing customer interactions through effective servicing and policy management.