Michael Keast

Michael Keast has work experience in various roles and industries. Michael started their career in 2001 as a Transportation Coordinator at Sysco Food Services Of Atlantic Canada, where they assisted the Transportation Supervisor and managed a staff of 50 drivers. Michael also handled day-to-day issues and planned driver loads for deliveries.

In 2007, Michael joined UPS as a Customer Service Support Rep. Their primary role was to answer calls on the CSC Support Desk and handle general inquiries from inbound agents. Michael also provided specialized help for escalated calls.

Since 2011, Michael has been working at VAS / Thing5 / Cloud5 as an Operations Control Coordinator. Their responsibilities include running reports for clients, troubleshooting call center issues, monitoring and maintaining the real-time environment, and analyzing agent call data for audits. Michael has also coordinated training with sites to cover operations during non-staffed hours.

Overall, Michael has extensive experience in operations control, customer service, and transportation coordination.

Michael Keast completed a Diploma in Information Technology Management at NBCC (New Brunswick Community College) from 1999 to 2001, with a focus on Web Page (HTML, XML, ASP) Design. Michael also obtained a Diploma in Business/Information Technology from NBCC Moncton during the same period.