Bárbara Ferreira

Bárbara Ferreira's work experience starts in 2014 with an internship at BNDES, where they worked as an International Relations Intern. Bárbara then moved on to an internship at the International Relations Office of UFF in 2017, where they gained experience in creating cooperation with international institutes and managing exchange programs.

In 2018, Bárbara joined Cloudbeds as a Customer Support Agent, providing assistance to hoteliers using Cloudbeds' hospitality management software. Bárbara later progressed to the role of Senior Customer Support Agent before becoming a QA Analyst in 2020. Currently, Bárbara serves as the QA Lead in the Customer Support department at Cloudbeds.

Throughout their career, Bárbara has developed expertise in customer support, quality assurance, and international relations. Bárbara'sexperience spans various sectors, including finance, academia, and hospitality technology.

Bárbara Ferreira completed their education in a chronological manner. Bárbara began their studies at the Universidade Federal Fluminense in 2011, where they pursued a degree in Geography until 2013. From 2013 to 2018, they enrolled in the same university and obtained a degree in International Relations. In 2016, they temporarily attended the Universidad Pontificia Bolivariana for a degree in International Business Management. In addition to their academic qualifications, Bárbara Ferreira also obtained various certifications. In 2016, they received a Certificate of Proficiency in English from The TOEFL® test. Later, in 2019, they completed the Six Sigma Foundations certification from LinkedIn and obtained the Quality Standards in Customer Service certification from the same platform. Additionally, in 2021 and 2022, they received certifications in Customer Experience Management and Leadership Communication, respectively, from FIAP.