Giovanni Caceres Rodriguez

Giovanni Caceres Rodriguez currently serves as a Customer Coach at Cloudbeds since July 2021, where responsibilities include assisting hotel clients with software usage in both English and Spanish, resolving inquiries, and fostering client relationships. Prior experience includes roles as International & Web Sales Supervisor at Decameron All Inclusive Hotels & Resorts, Groups Coordinator and Reservations Agent at Hilton Bogotá Corferias, Bilingual Customer Service Representative at Teleperformance Colombia, Reservations Supervisor at W Hotels, and Product Analyst at Despegar.com. Giovanni's career began as a Reservations Agent both at Marriott International and ar hotel salitre. Giovanni holds a Diploma in Revenue Management from Universidad Externado de Colombia, obtained in 2017.