Olga Scherbakan

Olga Scherbakan is an experienced operations and customer success professional with a robust career at Cloudbeds since September 2017, where titles include CS Tech Operations Manager and Project Delivery Manager. Key achievements include managing cross-cultural teams, developing KPIs for various Customer Success teams, and conducting data analysis for churn insights. Olga has played a significant role in product releases, optimizing communication processes, and implementing new tools, ultimately earning recognition as a Customer Success champion in Q4 2023. Previous roles include project management and operational oversight at various companies, and a Master's degree in Language Interpretation and Translation from Khmelnytskyi National University.