Shay Pereira

Shay Pereira has a diverse work experience in various industries. They started their career as the General Coordinator at Catur-Centro Acadêmico de Turismo in 2016. They then worked as a Receptionist at Le Penguin Hostel and later became the General Manager at Bamboo Rio Hostels. In 2018, they became an Airbnb Experiences Ambassador and also worked as a Customer Service Agent at Hurb. From 2019 to 2021, Shay worked as a CS Supervisor at Hurb, overseeing customer service operations and managing a team. They then joined Stone Co. as a Customer Team Lead, focusing on team development and customer service improvement. In 2021, Shay worked at The Mansion on Forsyth Park, Kessler Collection, as part of the Front Office Operations team. In 2022, they worked at Casa Marina - A Waldorf Astoria Resort as a Front Desk Agent before taking on the role of Junior Partnerships Specialist Brazil at Kommo, where they promoted amoCRM and managed relationships with Brazilian partners. Currently, Shay is working as a Senior Onboarding Coach at Cloudbeds.

Shay Pereira began their education in 2015 at the Federal University of the State of Rio de Janeiro. The specific degree and field of study are not mentioned. In 2017, Shay also attended the University of Algarve, where they pursued a Bachelor's degree in Tourism and Hospitality Management. During this time, Shay also participated in an academic exchange program, specializing in Tourism and Hospitality.