Thayane Monteiro

Thayane Monteiro's work experience includes various roles in the travel and hospitality industry, as well as positions in customer support and social media evaluation.

In 2016, they started their career as an intern at Slavian Tours Viagens E Turismo, where they provided customer service, assisted with reservations, and updated the company's website. Thayane also had a similar internship at Walt Disney World, working in merchandise sales and providing exceptional customer service.

In 2017, Thayane continued their internships at Slavian Tours Viagens E Turismo and Outsider Tours, where they gained experience in operational tasks such as making reservations and updating websites.

In 2018, Thayane participated in a paid work exchange program at Walt Disney World, where they worked as a hostess and provided assistance to international visitors.

In 2019, they worked as a Social Media Evaluator at Appen before joining Walt Disney World again, this time in the role of Guest Relations Hostess. In this position, they provided support to visitors from all around the world, answered questions, made suggestions, and helped with various aspects of their visit.

In 2020, Thayane joined Hurb as a Travel Consultant, ensuring customer satisfaction by providing personalized service and assistance through chat and email. Thayane also shared insights with other departments to improve operational processes.

Most recently, Thayane has been working at CloudBeds since 2021. Thayane started as a Customer Coach and later transitioned to Billing Support Specialist and eventually, Billing Support Lead.

Overall, Thayane Monteiro has gained a diverse range of skills in customer service, operational tasks, and support roles in the travel and hospitality industry, as well as experience in social media evaluation.

Thayane Monteiro completed a Bachelor's degree in Administration of Companies at Universidade Veiga de Almeida from 2021 to 2025. Prior to that, they obtained a Bachelor's degree in Tourism from Universidade Federal Fluminense between 2014 and 2020. Additionally, Thayane has obtained several certifications, including a Basic French Course from Instituto Federal de Educação, Ciência e Tecnologia de Mato Grosso do Sul - IFMS in June 2021, a Post-Crisis Hospitality Management Certificate from the University of South Florida Muma College of Business in January 2021, an "Espanhol 1" Extension Course from IFRS in August 2020, a Spanish Course from Hotmart in August 2020, an "Enoturismo e Desenvolvimento Regional" Extension Course from IFRS in July 2020, an "HTML - parte 1: Introdução ao desenvolvimento de páginas web" Extension Course from IFRS in July 2020, a Spanish Course from Kultivi in July 2020, an Events: Concepts Course from IFRS in July 2020, an Events: Types Course from IFRS in July 2020, an "Agências de Viagem e Turismo" Extension Course from IFRS in July 2020, a "Marketing Público" Extension Course from IFRS in July 2020, a Post-Crisis Leadership Certificate from USF Corporate Training and Professional Education in July 2020, a Hospitality & Tourism Management Certificate from Florida Atlantic University - College of Business in April 2020, and a "Turismo e Megaeventos: a Copa do Mundo e suas contradições" Seminar from Universidade Federal Fluminense in April 2014. Thayane also completed an English course at CCAA in July 2011.