Choon Yew Teh

Choon Yew Teh has a diverse work experience spanning over 17 years. Choon Yew is currently working as a Cloud Operation Manager at Cloudreach, an Atos company since January 2022. Prior to this, they worked at CTC- Global Sdn Bhd as an Operations Manager from January 2020 to November 2021. Choon Yew'sresponsibilities included managing network support teams, client escalation and support segregation, hiring and team budgetary management, client delivery management, Cisco customer success management, business strategy planning, and maintaining professional working etiquette among the engineers.

Before that, Choon Yew Teh served as an IT Operation Technical Lead - APAC at Isentia from June 2017 to January 2020. Choon Yew managed IT-related issues, infrastructure, in-house applications, and user support across multiple countries in the APAC region. Choon Yew also managed a team of 8 technical operation members, standardized helpdesk processes, coordinated with business and end-users, and assisted in infrastructure migration and deployment projects.

Earlier in their career, Choon Yew Teh held the role of Service Desk Manager at Dimension Data (Malaysia) Sdn Bhd from September 2016 to June 2017. Choon Yew also worked as an IT Support Supervisor at CareFusion from November 2012 to January 2016, overseeing a team of 25 technical agents providing internal IT services for the APAC and Americas regions.

Choon Yew Teh's work experience also includes roles such as IT Helpdesk Supervisor at Sentia Media from September 2010 to October 2012, where they managed incident and request management, staff coaching and development, and process improvement. Choon Yew was also an Assistant Customer Service Manager at Jardine OneSolution from December 2009 to August 2010, where they focused on managing resources in the service desk, maintaining client relationships, and designing structured work processes.

In addition, Choon Yew Teh worked as an SAP Service Desk Analyst at Morse Consulting Sdn Bhd from November 2007 to November 2009. Choon Yew also served as a 2nd Line Support Engineer at Atos Origin (M) Sdn Bhd from July 2005 to October 2007, and as an IT Helpdesk at CSC prior to that.

Throughout their career, Choon Yew Teh has demonstrated strong leadership and management skills, including team management, project coordination, client relationship management, and process improvement. Choon Yew has experience in various industries, including cloud services, IT operations, media, healthcare, and consulting.

Choon Yew Teh obtained a Bachelor's degree in Computer Science and Business Mathematics from Tunku Abdul Rahman University of Management and Technology from 2001 to 2004. Additionally, Choon Yew Teh has acquired several certifications, including Professional Scrum Master II (PSM II) from Scrum.org in February 2023, Professional Scrum Master I from Scrum.org in January 2023, Microsoft Certified: Azure Fundamentals from Microsoft in December 2022, AWS Certified Solutions Architect – Associate from Amazon Web Services (AWS) in August 2022, AWS Certified Cloud Practitioner from Amazon Web Services (AWS) in March 2022, AWS Partner: Accreditation (Technical) from Amazon Web Services (AWS) in February 2022, AWS Partner: Cloud Economics Accreditation from Amazon Web Services (AWS) in February 2022, Learning Linux Command Line from LinkedIn in January 2022, Cisco Customer Success Manager Specialist from Cisco in June 2020, Service Desk Institute 2016 Manager from APMG International in March 2018, and ITIL V3 Foundation Certificate in October 2008.