Dan Lady, PMP

Director of Customer Success at CloudSaver

Dan Lady, PMP, has a diverse work experience spanning over several years. Dan currently holds the position of Director of Customer Success at CloudSaver since January 2023. In this role, they are responsible for maximizing customer satisfaction and ensuring the success of the company's clients.

Prior to joining CloudSaver, Dan served as a Project Manager at the same company from April 2021 to January 2023. In this role, they managed multiple project teams focused on reducing cloud spend in Amazon AWS and Microsoft Azure. Dan tailored project plans and objectives to meet the specific needs of each client, ensuring the success of the projects.

Before joining CloudSaver, Dan worked at KeyBank Real Estate Capital starting in March 2020. Dan served as a Project Manager for the Investor Experience Program, overseeing project initiation and collaborating with executive sponsors to develop and approve project charters. Dan also formed and managed a project task force consisting of members from various departments, tailored stakeholder engagement and communication plans, and provided weekly progress updates to executive sponsors.

Dan's previous roles at KeyBank include Project Manager for the Borrower Experience Program from January 2018 to March 2020. In this position, they led the simplification, standardization, and automation of operational processes for Key Bank's commercial clients. Dan conducted interviews and root cause analysis to identify equitable solutions and successfully implemented an end-to-end digital payoff process.

Additionally, at KeyBank, Dan served as the LSAM Academy Manager from November 2016 to January 2018. Dan designed and implemented educational and growth opportunities for over 400 employees in three states, collaborating with Key's Learning Organization and third-party vendors. Dan also served as an Account Manager, overseeing the transfer and integration of an interim loan client.

Before joining KeyBank, Dan held various roles at PNC from March 2004 to January 2016.

Overall, Dan Lady, PMP, has extensive project management experience in various industries, showcasing their ability to lead teams, tailor project plans, and successfully execute projects to meet organizational objectives.

Dan Lady, PMP has a Bachelor of Science (BS) degree in Public Administration from The University of Kansas, which they obtained in 2008. Prior to that, they earned an Associate of Arts (AA) degree in Liberal Arts and Sciences, General Studies and Humanities from Johnson County Community College in 2005. In terms of additional certifications, Dan Lady has obtained several, including Azure Fundamentals AZ-900 from Microsoft in April 2023, Amazon Web Services Cloud Practitioner from Amazon Web Services (AWS) in October 2021, FinOps Certified Practitioner from FinOps Foundation in May 2022, Certified ScrumMaster (CSM) from Scrum Alliance in December 2021, and Project Management Professional (PMP) from the Project Management Institute in August 2020.

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Timeline

  • Director of Customer Success

    January 1, 2023 - present

  • Project Manager

    April, 2021