Jefferson Procópio

Jefferson Procópio serves as the Customer Success Manager at ClubPetro since May 2019, specializing in Agile project planning and operation, customer experience management, and strategic client engagement. Responsibilities include implementing strategies for customer retention, data management, and success metrics, as well as conducting exclusive webinars for clients. Prior roles at ClubPetro encompass overseeing the onboarding process with a focus on CRM implementation and operational improvements, alongside inbound and outbound marketing and sales strategies. Additionally, Jefferson holds the position of Manager at Bar da Neide since July 2018 and is pursuing a degree at UFOP - Universidade Federal de Ouro Preto, expected in 2025.