Annalisa Afeltra

Annalisa Afeltra is an experienced IT professional with a strong background in customer support, software configuration, and technical writing. Currently serving as a Senior Configurator & Customer Support Specialist at CLX Europe since June 2012, Annalisa utilizes Jira for issue tracking, conducts software testing, manages customer support tickets, and creates documentation using Confluence. Previous roles include Technical Customer Support Manager and Project Manager, where Annalisa led support teams and facilitated system roll-outs. Annalisa's earlier experience includes positions at Wave, Funambol, Hayes Lemmerz International, and Noxed Italia, focusing on web development, technical writing, and programming in various technologies. Annalisa holds a BSc IT degree from the University of Johannesburg.