Eleanor Martell

Eleanor Martell is a highly skilled Senior Customer Analytics Manager at Virgin Money since August 2022, previously holding the role of Customer Analytics Manager. Eleanor's extensive experience includes over fourteen years at the Financial Ombudsman Service, where responsibilities ranged from Customer & Market Research Analyst to Project Manager, focusing on customer insights, survey methodologies, and service improvement. As an Adjudicator, Eleanor contributed to the development of new adjudicators, emphasizing excellent customer service. Before this role, Eleanor worked as a Business Analyst at Cushman & Wakefield. Eleanor holds a Bachelor of Arts (BA Hons) in Business Studies from Coventry University and has qualifications in Prince2, AgilePM, Lean Six Sigma, and APMP.