Evan Manning

Evan Manning has a diverse work experience spanning over 14 years. Evan currently holds the position of Senior Manager of Customer Success at CM.com, where they are responsible for all North American customers. Their role includes technical setup, onboarding, training, post-sale account management, upselling, technical support, and technical account management.

Prior to their current role, Evan worked at BirdEye as a Channel Customer Success Manager and Team Lead from March 2019 to November 2020, and previously as a Channel Customer Success Manager from August 2017 to November 2020. At BirdEye, they played a crucial role in managing customer relationships and ensuring their success.

Before BirdEye, Evan worked at SkySlope as a Product Owner from October 2016 to May 2017. Their responsibilities included overseeing the development and management of transaction management software hosted on AWS.

Evan was also an Ecommerce Product Manager at Esurance from July 2014 to October 2016. In this role, they acted as a platform expert, supporting the overall strategic roadmap and business plan.

Prior to that, Evan was a Product Manager at Nomis Solutions from July 2013 to July 2014, where they worked on developing pricing and profitability management solutions for financial services and payment companies.

Evan also worked as a Product Marketing Manager at POS Portal from July 2011 to June 2013, focusing on merchant services specific CRM.

Evan's experience in the payment industry includes roles as a Senior Account Executive at Century Payments, Inc. from April 2010 to May 2011, Senior Account Executive at Rocky Mountain ATM from May 2010 to November 2010, and Senior Account Executive at Cornerstone Merchant Services from September 2009 to June 2010.

Their career started at Payment Alliance International, where they worked as a Senior Account Executive from June 2006 to August 2009.

Throughout their career, Evan has gained expertise in customer success management, product management, marketing, and sales within the payment industry.

Evan Manning graduated with a Bachelor's degree in Marketing/Advertising from Fort Lewis College, where they attended from 1999 to 2004. Evan later pursued further education and completed an MBA in Marketing/Management from Walden University, from 2008 to 2010. Additionally, in November 2012, they obtained the certification of Certified Payments Professional from the Electronic Transaction Association.