Payroll Analyst

Computer Methods International Corp. (CMiC) is a global Software Development firm specializing in enterprise financial and cost management systems designed for the Construction and Engineering industries.

Job Overview

An opening currently exists for a Payroll Support Product Analyst. This role requires a dynamic individual to provide support for our client’s Global Payroll Product, mainly US/Canadian. Daily responsibilities will include researching payroll issues, responding promptly to client requests, managing/reviewing clients’ payroll data, creating functional requirements, and providing phone support to clients. You will collaborate with technical personnel (System Architects and Developers) on a frequent basis to turn functional specifications into business applications.

This role reports to the Product Analyst Managers.

Duties & Responsibilities

• Maintain ongoing email and telephone support for inbound/outbound client requests.
• Gather requirements and analysis for various projects as directed.
• Participate in new client implementations, including analysis and payroll setup of payroll products.
• Work closely with the development team to ensure defects are correctly identified, fixed and incorporated into solutions.
• Primary point-of-contact for customers.
• Triage product queues daily.
• Review customer questions and reported problems.
• Investigate and resolve customer issues.
• Conduct web meetings with customers to gather information for investigative purposes and for further assistance.
• Meet with Product Team members to discuss customer inquiries.
• Test system scenarios and duplicate issues to resolve customer inquiries.
• Address issues timely and in accordance with customer expectations.
• Participate in project and team meetings; interact and collaborate with team members as required.
• Accurately interpret and effectively comply with company standards, procedures, and policies.