Customer Experience and Insights
About
The Customer Experience and Insights team at Co-op focuses on enhancing customer satisfaction and loyalty by gathering and analyzing feedback from various channels. They employ user research, data analytics, and insights to inform strategies that improve the overall shopping experience across Co-op's stores. This team also collaborates with other departments to optimize customer communications and develop innovative solutions tailored to customer needs and preferences.
Team members
Abhilasha Poliwal
Customer Team Lead
Arpita Biswas
Customer Team Lead
Erkki A.
Senior Quality Coach
Grace Wilkinson
Head Of Last Mile & Customer
Hannah France
Lead User Researcher
Jody Mitchell
Lead User Researcher
Nick Meagher
Head Of Advanced Analytics And...
Rachel Liversedge
CRM Lead
Rebecca Mellor
Membership Analytics Manager
Stephen Gibson
CRO Lead