Eric Villanueva

Eric Villanueva is currently an IT Help Desk Technician II at Coalition, Inc., where responsibilities include developing and implementing an on-call process for supporting users across various time zones. Prior experience includes a lengthy tenure at Zappos Family of Companies, where Eric served as Information Technology Site Lead, overseeing IT support for multiple locations and playing a key role in establishing a local service desk. Additional roles at Zappos involved managing internal applications, providing technical support, and delivering exceptional customer service. Eric holds a High School Diploma from Dinuba High School and an Associate's Degree in Criminology from Reedley College.