Ketrena Kirkland-Heatley

Ketrena Kirkland-Heatley is a seasoned professional with diverse experience in sales, customer service, and the arts. Currently serving as a Team Account Executive at T-Mobile since October 2018, responsibilities include generating sales and providing product information, handling up to 85 inbound calls weekly. Additionally, Kirkland-Heatley operates as a Freelance Makeup Artist for Makeuphighlights, LLC, and has performed as a Model Actress for numerous high-profile brands and productions, such as Raytheon Technologies and Pfizer, since 2013. Previous roles include Customer Service Specialist at OneMain Financial, Team Trainer at Verizon, and Actress in various theatrical performances. Kirkland-Heatley holds an MBA from the University of Phoenix and a BA in French Language and Literature from the College of Charleston.