Rachel Manalo

Rachel Manalo is currently a Customer Success Manager at Cobu. Prior to this, they were a Customer Success Associate and Virtual Community Manager at Cobu for 9 months. Before that, they were a Community Manager at Irvine Company for 2 years and 9 months. In this role, they generated culture through individual and team recognition initiatives & weekly meetings with direct reports. Rachel also facilitated individual and team career development through weekly 1:1 check in meetings, quarterly reviews, feedback sessions, and training. Additionally, Rachel led the Employee Engagement initiative for 30-40 employees to foster team building and a positive employee experience. Furthermore, they held associates accountable to policies and procedures to perform at an optimal level by ensuring they have the appropriate training and resources needed to excel. Additionally, Rachel proactively mitigated escalated resident relation challenges in a timely manner by demonstrating critical thinking skills and elevated customer service. Finally, they also processed community invoicing in a timely manner, reporting budget outliers to General Manager and articulating financial statement performance to plan.

Rachel Manalo attended the University of San Francisco from 2011 to 2014, where they earned a B.S. in Business Administration with a focus on Hospitality Industry Management and Design. During their time at USF, they were active in Delta Zeta Sorority, serving as VP of Programs.