Yolanda Willis

Yolanda Willis currently serves as the Director of Customer Service at Cogent Communications since May 2023. Prior to this role, Yolanda held various positions at T-Mobile from August 2012 to May 2023, including Manager of Business Service Assurance Technical Support, overseeing a 24x7 Technical Support Center for wireline telecommunications products and managing service issues through a ticket management process. Yolanda’s experience also includes roles at Sprint from May 1989 to April 2009, where responsibilities ranged from negotiating contracts for the Northeast Business Region and the US Federal Government to managing project teams focused on billing operations and contract implementation. Throughout the career, Yolanda has demonstrated expertise in customer service, technical support, contract management, and project management, consistently achieving high success rates in various roles.