Matthew Greenslade

Director Customer Success at Cognigy

Matthew Greenslade has a diverse range of work experience. Matthew is currently working at Cognigy as the Director of Customer Success, a role they started in November 2022. Before that, they worked as a Customer Success Manager at Cognigy from April 2021 to November 2022. Prior to Cognigy, they were a Technology Consultant at the same company from April 2020 to April 2021.

Earlier in their career, Matthew worked as a Technical Field Services Engineer at Bridgestone NZ Ltd from July 2015 to December 2019. Matthew also had a role as a Tutor for Engineering Design 1M at The University of Auckland from February 2015 to June 2015.

Additionally, Matthew gained experience as a Summer Research Student at Revolution Fibres Ltd from November 2014 to February 2015. Matthew also served as the Team Leader for the University of Auckland Formula SAE Team from April 2011 to December 2014.

Matthew's career began at SAP, where they worked as a Software Test Analyst from April 2011 to June 2012.

Matthew Greenslade completed their education at The University of Auckland, where they earned a Bachelor of Engineering (BE Hons) degree in Mechanical Engineering from 2011 to 2015. Prior to that, they attended Auckland Grammar School from 2005 to 2010. In addition to their formal education, Matthew has obtained several certifications from LinkedIn, such as "Managing a Customer Contact Center," "Conflict Resolution Foundations," "Counterintuitive Leadership Strategies for a VUCA Environment," "Developing Leadership Presence," "Foundations of Performance Management," "Giving and Receiving Feedback," "Inclusive Leadership," "Leading at a Distance," "The Five Conversations That Deliver Accountability and Performance," and "Understanding the Leadership Behaviors That Can Sabotage Your Success." These certifications were obtained in June and August of 2022.

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Previous companies

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Timeline

  • Director Customer Success

    November, 2022 - present

  • Customer Success Manager

    April, 2021

  • Technology Consultant

    April, 2020