Prem James

Prem James is a skilled professional with extensive experience in operational leadership within the technology and customer service sectors. Currently serving as Senior Director at Cognizant since July 2024, Prem previously held the position of Head of Customer Success Operations at Cruise. Prior roles include Site Lead for Trust & Safety Operations at YouTube and Global Trust & Safety Lead at Accenture, where Prem managed large teams and complex operations across multiple global locations. With a strong foundation in contact center management established during tenures at Cognizant Technology Solutions and Firstsource Solutions Limited, Prem has consistently driven performance improvements and revenue growth while overseeing significant operational teams and projects. Educational credentials include a Master in Marketing from SVKM's Narsee Monjee Institute of Management Studies and a Bachelor in English from Mahatma Gandhi University.