Natalie F.

Natalie F. has a diverse work experience spanning multiple companies and roles. Natalie most recently worked at CoinList as the Head of Strategic Operations, starting in September 2022. Prior to that, they were the Director of Client Services at CoinList from December 2020 to March 2023.

Before joining CoinList, Natalie worked at UpCounsel, Inc. where they held two roles. Natalie was an Attorney Success Manager - Relationship Manager, Voice of the Customer, and Solution-Oriented from May 2019 to March 2020. In this role, they led the attorney success program, built relationships with attorneys, and developed an onboarding program to improve customer retention and engagement. Natalie also served as the Enterprise Operations Manager - Program Implementation, Operational Excellence, and Scalable Growth from April 2018 to March 2020. In this position, they identified operational roadblocks, optimized internal tools, and crafted a program to mitigate client risk and increase revenues.

Before UpCounsel, Natalie worked at BlackRock as a Vice President - Change Management, Client Focused Approach from June 2015 to November 2017. Natalie managed a team responsible for delivering reporting services to institutional clients and led the team through significant periods of change.

Other positions held by Natalie include a Consultant role at WM Transitions from February 2015 to June 2015, a Financial Advisor Associate role at Morgan Stanley from November 2013 to September 2014, a Vice President role at Morgan Stanley from February 2010 to March 2012, and a Branch Administrator role at Smith Barney from May 2007 to January 2010. Natalie also held a Registered Client Service Associate position at SMITH BARNEY from 2005 to 2007.

Natalie has a strong background in operations, client services, relationship management, and change management across various industries.

Natalie F. earned their Bachelor of Arts (BA) in Criminal Justice from San Francisco State University, where they studied from 2000 to 2005. Following their undergraduate degree, Natalie pursued a Master's degree in Human Ecology and Sustainability from the University of Gastronomic Sciences - Pollenzo, completing their studies from 2012 to 2013.

In addition to their formal education, Natalie has obtained various certifications throughout their career. In 2006, they obtained the Series 7: General Securities Representative certification, Series 9: General Securities Sales Supervisor - Options Module certification, Series 10: General Securities Sales Supervisor - General Module certification, and Series 66: Uniform Combined State Law certification from FINRA. Moving forward to 2019, Natalie obtained the Classic Basic & Advanced Cannabusiness certification from Oaksterdam University and the Learning How to Learn: Powerful mental tools to help you master tough subjects certification from Coursera. In 2020, they earned certifications in AI For Everyone, HR as a Business Partner, Human Resources Foundations, Strategic Human Resources, and Cryptocurrency and Blockchain: An Introduction to Digital Currencies from Coursera and LinkedIn. Finally, in 2023, Natalie obtained the LifeLabs Learning L&D Pro certification from LifeLabs Learning.