Pankaj Jaiswal

Pankaj Jaiswal is an experienced professional with extensive expertise in contact center management and operational efficiency. Currently serving as the Contact Center Manager at CoinSwitch since October 2021, Pankaj oversees outsourced partners across multiple locations, managing all aspects of business operations from hiring to compliance, and enhancing customer experience through process optimization. Prior experience includes roles such as Senior Operations Manager at Teleperformance, where Pankaj led operational teams and conducted performance reviews, and Deputy Manager at KocharTech, focusing on process simplification and customer satisfaction. A solid foundation in team leadership and metrics analysis has been established through previous positions at Teleperformance India, Aegis, Serco, and Tech Mahindra. Pankaj holds a Bachelor's Degree in Business/Commerce from Rishi Bankim Chandra Evening College.