Matthew Boyden

Matthew Boyden has a diverse work experience spanning various roles and industries. Matthew is currently working at CoinTracker as a Sr. Product Support Specialist since November 2021. Prior to this, Matthew worked at Zapier, starting as a Sr. Customer Champion from November 2017 to January 2019. Matthew then progressed to become a Support Team Lead from January 2019 to April 2020, where they managed a team and conducted performance reviews. Matthew's role at Zapier also included being a Support Trainer from April 2020 to August 2021, where they onboarded new support team members.

Before joining Zapier, Matthew worked at Go as a Sales Lead from August 2016 to September 2017. At Go, they built and led the sales organization, set quotas, created processes, and trained team members. Matthew also contributed their insurance expertise to shape strategic product and marketing plans.

Prior to Go, Matthew worked at Metromile. Matthew started as a Sales Representative from July 2015 to June 2016, where they educated customers about per-mile insurance and achieved significant sales. Matthew later became a Senior Customer Experience Advocate from January 2015 to July 2015, where they provided sales and service support, received top customer satisfaction ratings, and led initiatives to improve the overall customer experience.

Matthew's earlier work experience includes a role as a Catastrophe Claim Field Representative at State Farm from May 2013 to December 2014, where they responded to catastrophe claim events and assisted customers with recovery efforts. Before that, they served as a Volunteer - Youth Development in the Peace Corps from September 2011 to August 2012, where they taught English and organized activities for youth in Morocco.

Overall, Matthew Boyden has a strong background in customer support, sales, and team management, with experience in the insurance and technology sectors.

Matthew Boyden obtained their Bachelor of Arts (B.A.) degree in Psychology from Georgetown University. In September 2017, they also obtained a certification in CPCU from The Institutes.