Ricky Belong

Ricky Belong, CSSWB, is an experienced operations manager with a strong background in managing programs and teams across multiple organizations. Currently serving as Operations Manager at Collective Solution since February 2023, Ricky is responsible for program management, performance evaluations, and personnel actions. Prior to this, Ricky held progressively responsible roles at Collection House International BPO, Inc., including Onboarding and Operations Manager and Operations Manager, where key responsibilities involved managing operational activities in alignment with client guidelines and coaching staff to meet performance targets. Ricky's career began at Expert Global Solutions (now Alorica) as a Collections Representative, advancing to roles such as Quality Analyst and Operations Team Manager, focusing on leadership and operational process improvement. Ricky holds a Bachelor of Science degree in Trade and Industrial Teacher Education from the Technological University of the Philippines.