Kristen Cappelletti

Ms. Cappelletti joined CSI in 2015. Ms. Cappelletti has dedicated her career to ensuring those in need receive a high level of quality services and are always treated with dignity and respect. Kristen has led quality assurance initiatives for a variety of service-oriented businesses such as supportive housing environments, shelters, outpatient clinics, employment services, and home-based treatment. Kristen's experiences have included direct responsibility for program operations, regulatory compliance, auditing, policy writing, oversight of 3rd party billing for outpatient services, provider credentialing, and participation in the Behavioral Health Partnership, data management, grant writing, CARF accreditation, and training. In addition, Kristen serves on the Board of Directors for Region 15's Before and Aftercare Program. At CSI Ms. Cappelletti oversees all quality assurance aspects of the programs. Ms. Cappelletti coordinates and implements internal Operations Systems and Processes, Training, Contract and Regulatory compliance initiatives, including policy alliance, data collection, electronic database management and audit preparation, analysis and corrective action planning on behalf of Operations. Ms. Cappelletti is an eminently organized, self-motivated leader. She brings to CSI a vast array of diverse skills that help them build dynamic systems and teams, which are versatile and responsive to the needs of the persons they serve.