Lilian Cabrera

Lilian Cabrera has a diverse work experience in various industries. Lilian started their career in 2016 as an Insurance Agent at Estrella Insurance, where they developed marketing strategies and evaluated clients' needs to propose suitable protection plans. Lilian then worked as a Sales Representative at Logiscenter, where they maintained client accounts, recommended changes, and resolved complaints.

In 2016, Lilian also worked as a Customer Service Representative at Global Personals, LLC. Lilian managed incoming calls, provided conflict management and resolution, and built trust through effective communication.

From 2018 to present, Lilian joined Baptist Health South Florida, initially as a Communications Specialist. In this role, they operated the telephone switchboard, managed office operations, and maintained customer service standards. Later, they became a Scheduling Coordinator, responsible for coordinating and scheduling outpatient physical therapy procedures while ensuring data accuracy and maintaining positive patient experiences.

Lastly, Lilian currently works at CompanyCam as a Bilingual Customer Support Specialist. Their responsibilities include responding to customer queries via various channels, identifying customer needs, and offering solutions or workarounds for questions or issues.

Lilian Cabrera is currently pursuing a Bachelor of Arts degree in Psychology at Florida International University, which they are expected to complete in 2022. Prior to attending FIU, they obtained an Associate of Arts degree in Psychology from Miami Dade College in 2019. In addition to their academic achievements, Lilian has also obtained several certifications, including "Rock Your LinkedIn Profile" from LinkedIn in July 2020 and a "4-40 Customer Representative License" from Central Insurance School in June 2016.