Eric Forrest

Eric Forrest started their work experience in 2000 as an IT Service Center Lead at Compucom at Intel Corporation. Eric was responsible for monitoring and managing ticket queues within ServiceNow and ensuring SLAs were met. Eric then transitioned into the role of District Lead, where they served as an escalation point for technical issues and tracked metrics using ServiceNow. From 2015 to 2017, Eric worked at SAS as an IT Service Desk Specialist, where they identified and resolved system degradation issues and managed multiple ticketing systems. Eric also reviewed and maintained Service Management processes and documentation using best practices through the ITIL framework.

Eric Forrest received an Associate's degree in Networking Technology from Wake Technical Community College from 2005 to 2008. Eric also holds additional certifications including ITIL v3 Foundations Certificate in IT Service Management, Lenovo, CCNA, Dell warranty parts technician, and A+. The specific institutions and months of obtaining these certifications are not provided.