Elena Popova

Elena Popova is a skilled professional with extensive experience in operations and customer service management. Currently serving as Operations Manager II at Concentrix, Elena has previously held the role of Operations Manager I within the same company. Prior experience includes positions as Director of Last Mile Logistics and Head of Customer Service at eBag, as well as Customer Service Manager at Pontica Solutions. Earlier in the career, Elena worked at Sutherland in various quality assurance roles, including Quality Assurance Manager and Subject Matter Expert. Elena holds a Master's degree in Outsourcing Projects and Companies from Sofia University St. Kliment Ohridski and a degree in Public Administration and Management from the University of National and World Economy.